Why is gaining a comprehensive understanding of citizen engagement so important for development? While citizen engagement is not a magic bullet that automatically leads to better development results, it certainly has the potential to make a tremendous impact when implemented correctly and in the right conditions. By putting citizens at the center of governance, citizen engagement can be a key driver of change and fundamentally alter the relationship between the government and the governed. Ultimately, citizen engagement is essential for governance that works for everyone. This course explores what citizen engagement is and why it matters, the role that citizens can play in actively shaping public policy, how engaging citizens can improve public service delivery, and the impact of recent innovations in information and communications technology.